ZENCO
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faq
Frequently Asked Questions
Ensure that when you reach out to us regarding your project, you send us an email that is detailed and comprehensive. We require as much information as possible, including your expectations, specifications, and timelines. By doing so, you will enable us to serve you better and speed up our process in delivering high-quality work. Also, we would like to emphasize the importance of Tech Packs to the entire process. They are vital as they enable us to understand all aspects of your project clearly. Once we review the details of your project, we shall proceed to provide a quote that meets your specific requirements.
We will provide you with an estimate of the cost involved in completing your project. Once you have had an opportunity to review the specifications we have provided to you, we would kindly request that you approve the quote and pay the total amount specified in order to begin the work on your project. We understand that sometimes our clients may notice something that doesn’t fit their specifications or may want to make adjustments to their project. If there are any changes that need to be made, we urge you to let us know and we will work with you to meet your needs and your goals. Our aim is to ensure that our clients are 100% satisfied with the final product, so please do not hesitate to reach out to us if you have any concerns.
Production time frame is subject to project specifications, and it is essential to plan ahead accordingly. For instance, with most of our domestic orders that use wholesale blanks, we usually take an average of 3-4 weeks to complete the production process. However, when opting for oversea production, it takes longer, primarily due to logistics and regulations considerations. Typically, we need an average of 2-4 weeks to reach the pre-production sample stage and another 4-6 weeks for bulk production. To avoid unnecessary delays, we strongly recommend planning ahead by at least 2-3 months before your planned initial release date when opting for oversea production.
With proper planning and management, we can ensure that our customers receive their orders in a timely, efficient, and satisfactory manner.
Our domestic manufacturing process typically takes around 3-5 days for shipping, depending on your location and shipping method preference. We also offer the convenient option of local pick up, which could be of greater cost effectiveness for you.
When it comes to oversea production, we have got you covered there too! We provide 2 options that will meet both your timeline and budget needs. We offer air shipping that usually takes around 5-10 days and for more budget-friendly options, we offer sea shipping that takes around 30 days.
At our company, we take pride in offering flexible minimum order quantities for our clients. We know that every business has unique needs and that emerging brands and established businesses have different requirements. So, we have designed our services to cater to a range of order sizes and support all our clients’ visions, dreams, and ambitions.
- Screen Print: 50 pieces
- DTG: 50 pieces
- Embroidery: 50 pieces
- Cut and Sew: Avg. 50 pieces
- Misc. Products: depending on the product MOQ will vary, please ask for a quote to get more details.
- Adobe Ilustrator (.ai)
- Adobe Photoshop (.psd)
- Vector (.eps)
- Portable Document Format (.pdf)
- Tagged Image File Format (.tiff )
We require all files to be in Adobe Illustrator or Adobe Photoshop. Adobe Photoshop files must be at least 300 dpi and must contain the layers.
If done in illustrator, make sure text is converted to outlines. We will NOT proceed with the order if the artwork is poor quality.
Art design for screen printing is very different from any other type of design. This is due in large part to the inherent limitations of the screen printing process. In addition, the size of the designs necessitates the use of vector art as opposed to pixel based art. Blowing up art to fit the full back of a T-Shirt, or similar garment(13.5in: x 18″) requires crisp and exact lines.
General rules for submitting artwork are as follows:
The artwork must be submitted in Adobe Illustrator (if submitting as Photoshop min. resolution must be 300dpi)
The thinnest lines cannot be less than 0.25 point
There can be no gradients, shadows, or colour tints
Any questions in regards to file types we accept please feel free to contact us. A staff member will be standing by and can assist with any questions.
Prices for our services may vary depending on several factors such as printing method, complexity of the design, and quantity of the items to be printed. We would love to provide you with a personalized quote that fits your specific needs and preferences. In order to do so, we kindly ask that you email us with all of the relevant details of your project so we can provide you with an accurate and fair estimate.
We offer an extensive range of services that exceed beyond decorating wholesale garments. Our team has the expertise and experience to work with clients who specialize in cut and sew garments. Be it a new or existing brand, our services cater to clients with varying budgets. We understand how important it is to have a distinct brand image, and our team is dedicated to helping clients scale their brand by offering sourcing services for an array of additional products such as gloves, accessories, home decor, promotional products, and much more. Our ultimate goal is to provide our clients with a comprehensive service, tailored to address all their needs and requirements. So, whether you are in the fashion industry or beyond, our team is committed to delivering the best services possible.
In most cases, we are unable to accept customer garments due to liability purposes. However, we understand that you may have unique needs and we want to explore all possible options for you.
In order to determine if we can accept your garments, we kindly request that you send an email to us with additional details about your specific request. This will allow us to review your inquiry carefully and provide you with the most accurate and helpful response possible.
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Once production is finished, our team will notify you that your order is ready to ship. You’ll receive tracking as soon as your box leaves our warehouse. Pick-up is available locally.
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We value your feedback, as it helps us improve our products and services. Whether you have a suggestion, a compliment, or a concern, please don’t hesitate to share it with us. Your input is invaluable in helping us better serve you.